How To Unlock Your Metrobank Online Account

Did you enter wrong password in three consecutive tries of your Metrobank online account (Metrobank Direct)?

If that so, your Metrobank online account will be LOCKED for security purposes.

Your account will be locked after three failed password attempts and that’s how Metrobank safe guarding your precious account online.

Worry no more, unlocking your Metrobank online account is easy as one, two, three!

Your Metrobank online account will remain LOCKED unless you call Metrobank Customer or follow my “Forgot your Password?” guide below.

Let me show you how to reset your Metrobank online account password.


1. Go to your Metrobank Direct login page at

2. Click on “Forgot your Password” which is located at the bottom of the login panel.


3. Enter your User ID, Email Address and Mobile Number. Hit “Continue” button once done.

Metrobank-online          Note: Make sure all details are correct or else it will not push through. If you can’t remember your email address or mobile number, you can just call the Metrobank 24/7 Customer                                Hotline at (632) 8700-700 and have them reset your password for you. Make sure to update your new mobile number/email address or you can request the customer service                                       representative to update it for you while you’re still on the phone with him/her.

4. You will receive an SMS with your One Time Password, enter it on the next screen to finally change your password. And you’re done!


Tips before contacting Metrobank Customer hotline:

  • Try to prepare some personal information such as your name, registered address, date of birth, your mom’s maiden name, the date you’ve opened your Metrobank account, last transaction with your account, and mobile number.
  • You may spend 5-15 minutes before a Customer Service Representative answers your call. So please be patient!


YKN is not affiliated with Metrobank. This is for information purposes only.

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