Have you been trying to login to your BDO Online Account, but for some reason you’re unable to because it says, “Account is Locked?”
Well, I had the same issue before and I know how frustrating it is especially if you’re supposed to send money or pay your bills online immediately or urgently.
How and Why does the BDO account get locked?
Usually, it gets locked because the user enters the wrong username and/or password (3 failed login attempts). Another possible reason is that the user has not accessed the account for several months that resulted to it being locked.
Or maybe, the account just get locked for some unknown reason even if you’re typing your correct username and password. And yes it’s possible because that’s exactly what happened to my account.
So, how do we fix this “Account is Locked” Issue in BDO Online Banking?
Step 1
Go to bdo.com.ph and right below the red “Account is Locked” error message, there is a clickable link that also says, “Account is locked?”. Click it, then enter your User ID.
Step 2
An OTP or One-Time Password will be sent to your registered mobile number. Once you received it, enter it to the OTP box on the screen to proceed with your BDO account reset.
In case you don’t have your registered mobile number anymore, the next step is to call BDO Hotline 631-8000.
After they verify your personal information, they will reset your BDO Online Account, then they will send your User ID and a temporary password to your email from BDOOnlineBanking-noreply@bdo.com.ph
Take note that the temporary password is only available for 72 hours or 3 days. You need to change or update your password before the temporary password expires.
Step 3
Login to your BDO Online Banking Account using your User ID and the temporary password. It will ask for the OTP. If you receive it on your mobile phone, just type it in the OTP box on the screen. If you don’t receive the OTP, answer the Challenge Question.
The Challenge Questions were personally nominated or chosen by you when you initially enrolled in BDO Online Banking. If you enter the correct answer to the question, you can successfully log in to your account even without the OTP.
When you’re able to login to your BDO Online Account again, update your password.
Why you should update your Mobile Number
Make sure also to update your new mobile number or you can request the customer service representative to update it for you while you’re still on the phone with him/her.
It’s important that your mobile number is updated because that’s where your OTP (one-time password) will be sent every time you log in to your BDO online account. The OTP is one of the security features of BDO online banking that makes your account safe and secure.
I also suggest that you take note of your login information in a notebook or in an excel file and keep it in a safe place. In case you forget your User ID or Password, you know where to find it.
Watch this video tutorial on how to reset your BDO Online Account when it get’s locked.
Click here to read:
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